Edento

Remote consultations

Patients describe their case and attach photos or a short video; you review it and reply in their private account — instead of photos scattered across chats.

demo.edento.ly/dashboard/cases
A consultation: case details, the patient's description, files and reply templates

Real interface, sample data

What you get

  • Guided form

    Clear questions help patients describe their case and attach the right photos.

  • Protected files

    Photos and videos are security-scanned and stored privately — never sent by text message.

  • Urgent-sign guidance

    Patients are told which signs mean they should seek urgent care now.

  • Nothing sent without you

    You write the reply (templates help), and nothing is sent until you review and approve it.

  • Invite to book

    From the reply itself, invite the patient to book or ask for clearer photos.

  • Your daily limit

    Set how many cases you take per day; intake closes automatically when full.

  • Role-based privacy

    Reception and content staff can't see cases or photos.

See it in action

Real screens from the platform, taken from the demo clinic — the names and numbers in them are sample data.

demo.edento.ly/dashboard/cases
Consultations waiting for the doctor's review, oldest first
Consultations waiting for review
demo.edento.ly/dashboard
Dashboard “Today” screen: today's visits with a doctor filter and pending requests with confirm, decline and confirm-on-WhatsApp buttons
“Today”: the day's visits and requests to confirm

Real interface, sample data

How it works

  1. 1

    The patient describes the case and attaches photos

  2. 2

    It arrives in your consultations queue

  3. 3

    You write and approve your reply

  4. 4

    They get a notification and read it in their account

FAQs

Is this remote diagnosis?

No — it's a preliminary review that guides the patient to the right next step, often an in-clinic exam.

Does it include online payment?

No. Dentists usually offer it as a free preliminary consultation that brings in new patients.

What if the daily limit is reached?

The patient sees a clear message suggesting a booking or trying again tomorrow.

Want to see this in your practice?

Book a demo and we'll walk you through it step by step.

Book a demo